Support
Founder-led support.
The phone number on your pilot letter is a real cell phone. During business hours, a real person answers. Outside business hours, you have it anyway.
SLA
Response targets by plan.
| Plan | First-response target | Detail |
|---|---|---|
| Pilot | Founder cell · 24/7 | You have the founders' direct numbers for the duration of the pilot. |
| Starter | < 4 business hours | Email and chat support during business hours (8 AM – 6 PM PT). |
| Growth | < 1 business hour | Priority email, chat, and phone support during business hours. |
| Portfolio | < 30 min · 24/7 | Dedicated CSM, SLA-backed response, and incident escalation. |
Channels
How to reach us.
Incident page
Live system status, coming soon.
Answers
Support FAQs.
How do I report a bug or outage?
For active incidents, email stationproai@gmail.com with INCIDENT in the subject. We treat that as a wake-up signal and respond within 15 minutes outside business hours.
How do I request a new feature?
Any path works: email, in-app feedback, or the next time a founder asks you what would change your day. We prioritize transparently; if your request is on the roadmap we tell you, and if it isn't we tell you why.
Can I export my data?
Yes, anytime. All operational data exports as CSV from the dashboard. Audit trail, EOD records, invoices, vendor history, and inventory all included. No retention lock-in.
How do I cancel?
One click in the billing settings. Your data exports as CSV; we keep your account on read-only access for 30 days after cancellation so you can pull anything you need.
What if I have a security concern?
Email stationproai@gmail.com with SECURITY in the subject. Responsible disclosure is welcome. See /security for our published policy.
See where your station is leaking money.
A 30-minute call. We build the demo around your stations, not a generic deck.