Customer support
Support that knows your store.
Real people. Clear response targets.
Reach the people behind StationPro through the channels included in your plan. During your pilot, you have direct access to the founders.
SLA
Response targets by plan.
| Plan | First-response target | Support included |
|---|---|---|
| Pilot | Founder cell · 24/7 | You have the founders' direct numbers for the duration of the pilot. |
| Starter | < 4 business hours | Email and chat support during business hours (8 AM – 6 PM PT). |
| Growth | < 1 business hour | Priority email, chat, and phone support during business hours. |
| Portfolio | < 30 min · 24/7 | Dedicated CSM, SLA-backed response, and incident escalation. |
Channels
How to reach us.
Answers
Support FAQs.
How do I report a bug or outage?
Email hello@stationpro.ai with INCIDENT in the subject. Include your store, the impact and when the issue began. Use your plan’s priority channel for urgent escalation.
How do I request a new feature?
Any path works: email, in-app feedback, or the next time a founder asks you what would change your day. We prioritize transparently; if your request is on the roadmap we tell you, and if it isn't we tell you why.
Can I export my data?
Yes, anytime. All operational data exports as CSV from the dashboard. Audit trail, EOD records, invoices, vendor history, and inventory all included. No retention lock-in.
How do I cancel?
One click in the billing settings. Your data exports as CSV; we keep your account on read-only access for 30 days after cancellation so you can pull anything you need.
What if I have a security concern?
Email hello@stationpro.ai with SECURITY in the subject. Responsible disclosure is welcome. See /security for our published policy.
Start with the job that matters most.
Choose one job, agree the fee and check the finished work. Start with a scoped paid sprint and expand when the results earn it.